Terms and Conditions

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DEPOSIT

To confirm your booking a non-refundable deposit of $500.00 is required. Payment of the deposit indicates that these terms and conditions have been read and accepted.

CANCELLATION

If you wish to cancel your booking, the following cancellation terms are applicable: -

  1. Under 3 months’ notice, no deposit will be refunded and 30% of the full cost of the event is to be paid.

  2. Under 1 month notice, no deposit will be refunded and 80% of the full cost of the event is to be paid.

If your event cannot go ahead because of government-sanctioned directives – such as COVID, your event can be rescheduled.

FINALISING DETAILS

2 weeks prior to your event, we will require details of:

  • Final numbers

  • Dietary requirements (incl seating plan)

  • Menu selections

  • Final payment

  • Vendor meal order

  • Childrens meals

  • Hire sheet

 

Vendor Meals

If you wish to provide your vendors (photographers, band etc) with a meal, these will be charged at the rate of $30 per meal and numbers will need to be advised with the final number count.

Staffing

All menu options require staff to cook and serve onsite.

Recommended staffing levels are:

  • All events exceeding 20 guests will require 2 chefs

  • We work on the ratio of 1 Front of House staff for every 20 guests

  • Front of house manager required for all events where staff exceed 3

Current hourly rates are:-

  • Head Chef - $50.00 p/h

  • Chef- $45.00 p/h

  • Kitchen Hand $35.00 p/h

  • Head Wait $45.00 p/h

  • FOH $35.00 p/h

Sunday public holiday penalty rates are payable where applicable.

Your quote will include an estimate for staffing hours based on our understanding of your event and your menu selections. Once you have finalised your timeline, this estimate may need to be reviewed e.g. longer photoshoot planned etc.

STAFF BOND

Nearly all weddings run over time. As such, and to ensure the least amount of disruption to your day, you will be charged a $200.00 staff bond that will be used to pay staff should they be required to stay longer than was agreed. Should the timing run as planned, your deposit will be refunded within 1 week post event.

STAFF TRAVEL

You will need to pay for staff travel in excess of 30 minutes. This will be charged at the rate of $35.00 per staff member.

KITCHEN FACILITIES

The client is responsible for ensuring adequate facilities at the venue. This includes water, electricity, refrigeration and shelter. If your venue does not have these facilities, you will be responsible for the cost involved in hiring the necessary equipment. We will work with you to advise what is needed for your event.

CROCKERY AND CUTLERY

Clockwork Catering does not provide crockery and cutlery, tablecloths, tableware, styling pieces. This is the responsibility of the client.

VENUE SET UP

Venue set-up is the responsibility of the client. This includes setting up tables and chairs, styling tables etc. We can advise what crockery and cutlery will be needed.

VENUE PACK DOWN

Venue pack down is the responsibility of the client. Clockwork Catering will wash all plates and cutlery and return the kitchen space to how it was received on arrival. Clockwork Catering is not responsible for the pack down with regards to glassware, chairs, tables, linen.

MINIMUM BOOKING

We have a minimum food spend of $1,500.00 + GST plus staff costs

ALCOHOL

Bar service is not the responsibility of Clockwork Catering without prior arrangement.

CHILDREN’S MEALS

We have a separate children’s menu for children under 10. The cost is $15.00 per child and numbers will need to be advised with final details